Text message terms

Program name and description

Wood Canyon Coffee delivery texts is a text message program run by Wood Canyon Coffee, a neighborhood coffee delivery service at 23986 Aliso Creek Rd Ste A12, Laguna Niguel, CA 92677. When you opt in, we send text messages about your coffee deliveries to the mobile number you give us.

What we send

• Delivery notices: a message when your coffee is on the porch, with the roast date.
• Roast dates and schedule changes: a holiday shifting your delivery day, weather, a change to your route or delivery week.
• Reminders: an occasional nudge before the Monday cutoff if you have asked for one.
• Replies to your requests: answers when you text us to skip a week, add a bag, report a problem, or ask a question.
• Account alerts: for example, a card that did not go through.

We do not send marketing or promotional texts, and we do not send texts on behalf of anyone else.

How often

Message frequency varies with your delivery schedule: typically 2 to 6 messages per month, plus replies to any conversation you start with us.

Cost

We do not charge for texts. Message and data rates may apply according to your mobile carrier’s plan.

How to opt in

You opt in by checking the text-message box when you sign up or in your account, using a mobile number that is yours. You will get one confirmation text. Consent to receive texts is not a condition of purchase: you can subscribe to coffee and get every notice by email instead.

How to opt out

Reply STOP to any message at any time. You will receive one final text confirming that you have been unsubscribed, and no further texts. You can also turn texts off in your account or email hello@woodcanyoncoffee.com. Essential account notices continue by email.

Help

Reply HELP to any message for assistance, or email hello@woodcanyoncoffee.com. Support hours are Monday to Friday, 8 am to 6 pm Pacific; delivery-day messages are answered the same day.

Carriers

Wireless carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and most regional carriers in the United States.

Privacy

Mobile numbers and text-message opt-in status are used only to run this program. They are never sold, and never shared with third parties or affiliates for marketing purposes. Our privacy policy covers everything else we collect and how we use it.

Contact

Wood Canyon Coffee, 23986 Aliso Creek Rd Ste A12, Laguna Niguel, CA 92677. Email hello@woodcanyoncoffee.com.